Return & Refund Policy
Effective Date: May 10, 2025
Updated for Google Merchant Center Compliance
What Can Be Returned
Digital Products (eBooks, Coaching Guides, PDFs):
- All digital sales are final.
- We do not accept returns or offer refunds for digital downloads once the file is delivered.
Physical Products (Apparel, Accessories):
- Returns are accepted on eligible physical items within 30 calendar days from the date of delivery.
- Items must be unworn, unwashed, undamaged, and in their original packaging.
- We do not accept returns for intimate items or opened personal care products unless they arrive damaged or defective.
Return Window
- You have 30 days from the day your item was delivered to request a return.
Return Shipping Costs
- Customer is responsible for return shipping unless the product is damaged, defective, or we shipped the wrong item.
- For approved exceptions, we may provide a prepaid return label.
Restocking Fee
- No restocking fee applies on returns within the approved window.
Refund Processing Time
- Refunds are processed within 3 to 5 business days of receiving and inspecting the returned item.
- Funds are returned to your original payment method.
- Refund time may vary depending on your bank or credit card provider.
Exceptions for Digital Orders
We may offer a refund or replacement under the following conditions only:
- Corrupted or inaccessible file due to technical error on our end
- Duplicate purchase of the same digital item (must be verifiable)
All exception requests must be submitted within 7 days of purchase to mauriceholmes@masculineenergyy.com with:
- Order number
- Email address used at purchase
- Clear description and any relevant screenshots or evidence
Shipping Timeframe for Physical Products
- Orders are typically shipped within 7–11 business days from the order date.
- You will receive email confirmation and tracking information once your order is processed.
Customer Support
If you have questions or concerns regarding your order or return request, contact us directly at mauriceholmes@masculineenergyy.com or use the comment box available on each product page. We respond to all genuine customer service requests within 48 hours.
Masculine Energyy stands for integrity, quality, and your personal growth. We honor every customer’s trust—and we handle every return with that same energy.
Let me know if you'd like this broken into sections for Webador or added to your footer and FAQ for full coverage.
use the comment box below
if you have any issues, concerns or problems–feel free to reach out to us. we will respond within 48 hours to any real concern. Spam will be 🚫
Add comment
Comments